Editor: The Editor - Publication: October 24, 2022

general terms and conditions

general terms and conditions

Terms and Conditions



Below you will find our terms and conditions written out. For questions and or comments you can always send an e-mail to [email protected].


1. General Terms and Conditions of Amsterdam Media B.V.

1.1.In these Terms of Delivery, the following definitions shall apply:
(i) Customer: the natural or legal person who takes out a Subscription or orders an Article;
(ii) Subscription: the agreement for periodic delivery of (one of) the magazine(s) published by Amsterdam Media B.V., including Hello Amsterdam and Amsterdam.
(iii) Amsterdam Media B.V., Olympisch Stadion 24, 1076 DE Amsterdam, Chamber of Commerce number 66560144, VAT number 856608221 B02.

1.2.Terms of Delivery
(i) All Subscriptions in respect of magazines published by Amsterdam Media B.V.;

1.3. A Subscription includes (the delivery of) a magazine published by Amsterdam Media B.V. for the agreed term, in accordance with the specifications applicable to the relevant Subscription.

1.4. Departures from the provisions of these Terms may only be made if expressly agreed in writing; in such cases, the other provisions of these Terms shall remain in full force and effect.

1.5. Amsterdam Media B.V. is entitled, for whatever reason, to discontinue publication of the magazine for which the Subscription has been entered into at any time. In that case, it will not be obliged to make any further deliveries after discontinuation. In that case, the Customer is entitled to a refund of the prepaid subscription fee in respect of the editions of the magazine in question not received.

1.6. In case of questions or in case of complaints regarding the execution of a Subscription, the Customer can call customer service at 020 - 21 01 219 (Monday to Friday from 9:00 a.m. to 6:00 p.m.) or contact via the online contact form.

The customer service mailing address is:
Amsterdam Media B.V.
Attn: Customer Service
Olympic Stadium 24
1076 DE Amsterdam

1.7. Amsterdam Media B.V. reserves the right to make amendments to these Terms. The amended Terms shall apply to all Subscriptions and agreements for the delivery of Articles from the date they take effect. Check these Terms and Conditions regularly.

2. New Subscriptions

2.1 New Subscriptions may commence at any time.

2.2 The Customer is only entitled to a discount if the Customer has not had a Subscription to the magazine in question in the past six months. If this is the case, the right to a discount expires.

2.3 Amsterdam Media B.V. is not liable for any damage whatsoever as a result of exceeding the announced delivery dates.

3. Right of Withdrawal

3.1 The Customer has the option to:
In the case of a Subscription: within a period of 14 days after receipt of the first magazine (the revocation period) to revoke the agreement without giving reasons; or
The Customer can make use of the right of withdrawal by contacting customer service within the period mentioned above under 3.1 (see Article 1.6 for contact details), stating that the Customer wishes to make use of its right of withdrawal. If the Customer proceeds to revoke, he will receive a confirmation thereof by email or post.

3.2. If the Customer revokes a Subscription, the Customer must return the magazines already received within 14 days from the day on which the revocation is invoked to the address mentioned in clause 1.7.

3.3. In case the Customer makes use of his right of withdrawal, the subscription or purchase amount already paid by him will be returned within 14 days, whereby Amsterdam Media B.V. reserves the right to wait with repayment until the magazine(s) have been returned or proof of return has been received.

4. Duration of Subscription

4.1. A Subscription is entered into for the specified period of 1 or 2 years.

4.2. A Subscription is not automatically renewed.

4.3. A Subscription expires automatically after the specified period. The Customer does not have to do anything for this.

4.4. Should the Customer wish to renew the Subscription the form sent by email in the last month of the Subscription can be used for this purpose.

5. Payment of subscription fees and method of payment

5.1 Payment of the subscription fee must be made prior to each subscription period. When entering into the first Subscription, the Customer can choose between payment by iDeal, credit card and Paypal.
After renewal of the first Subscription, The Customer will receive a payment link that allows payment via iDeal, credit card and Paypal. The payment period is 30 days.

5.2 Reminders will be charged in case of late payment due to, among other things, reversal of debited amounts or insufficient balance on the specified account. If payment of the Subscription is not received even after reminder, Amsterdam Media B.V. is entitled to terminate the Subscription unilaterally and with immediate effect as well as to claim any damages and overdue payments.

5.3 If the Subscription is terminated before the end of the term for which the Customer has paid the subscription fee, the Customer is entitled to a refund of the difference between the amount ultimately due for the Subscription enjoyed (plus an amount of €3.50 for administration and processing costs related to the refund) and the amount already paid.

5.4 All subscription prices are in euros and include VAT.

5.5 Amsterdam Media B.V. reserves the right to change the subscription price. The new subscription price will take effect as of the next payment period. A change in the subscription price will be published in the colophon of the relevant magazine no later than four weeks before it takes effect.

6. Delivery

6.1 The delivery of the magazines of Amsterdam Media B.V. takes place via Post NL. If a magazine has not arrived or is damaged, the Customer can contact customer service about this (for contact details see article 1.6).

6.2 In order to ensure an uninterrupted continuation of delivery, changes of address must be notified to Customer Service no later than three weeks prior to the removal date (for contact details see Article 1.7).

7. Privacy and General Data Protection Regulation.

7.1 Amsterdam Media B.V. respects the privacy of its Customers.

8. Complaints
The Customer must report complaints about a Subscription to Customer Service as soon as possible after they arise (for contact information, see Section 1.6).
Amsterdam Media B.V. will deal with the complaint and send notice to the Customer no later than after two weeks. If no solution is reached, the Customer may use the ODR platform (Online Dispute Resolution) of the European Commission for out-of-court mediation of a dispute at http://ec.europa.eu/consumers/odr.

9. Liability

9.1. Amsterdam Media B.V. shall only be liable for damage suffered by the Customer if such damage can be attributed to Amsterdam Media B.V. or if it comes at the risk of Amsterdam Media B.V. pursuant to statutory provisions.
Amsterdam Media B.V. shall not be liable for any damage if it is caused by a failure due to force majeure. Force majeure is present if the failure is the result of circumstances beyond the control of Amsterdam Media B.V., which in any case includes: war or situations similar to war, terrorism, riots, sabotage, boycott, strike, occupation, blockade, illness of personnel of Amsterdam Media B.V., shortcomings of suppliers and/or transporters of Amsterdam Media B.V., government measures (including foreign governments) such as a transport, import or production ban, natural disasters, bad weather, lightning strike, fire, explosion and the discharge of hazardous substances or gases. None of the above is applicable in case of intent and/or gross negligence of Amsterdam Media B.V.. The Buyer must prove intent or gross negligence on the part of Amsterdam Media B.V..

9.2. The Customer shall not be permitted to set off any alleged claim for compensation against any amount owed to Amsterdam Media B.V. by the Customer.

9.3 The Terms, including subscription prices, are subject to obvious printing and typographical errors.

10. Other provisions

10.1 If any provision of these Terms and Conditions is found to be invalid, the remaining provisions shall remain in full force and effect. The invalid provision will then be replaced by a valid provision that is as close as possible to the intention of the invalid provision.

10.2 These Conditions are governed exclusively by Dutch law.
These Terms will take effect as of January 1, 2021.


Subscribe and receive our weekly newsletter with all the latest from Amsterdam